Refund & Cancellation Policy

This policy explains how subscriptions, cancellations, and refunds work for SiteCOI, operated by Vanguard Edge Solutions (“we,” “us”). It forms part of our Terms of Service.

1. Free Trial

The Register and Portfolio plans include a 7-day free trial. You will not be charged if you cancel before the trial ends. If you do not cancel, the account converts to a paid subscription and your payment method is charged the plan price selected at signup. We notify you before the trial ends, in line with our Terms of Service.

2. Cancelling Your Subscription

You can cancel at any time from your account settings, or by emailing contact@sitecoi.com. Cancellation stops all future billing. Your account and data remain accessible through the end of the billing period you have already paid for; after that, data is handled as described in our Privacy Policy.

3. Refunds

Subscription fees for a billing period already underway are generally non-refundable once charged. We will always issue a full refund where the charge was our error or the processor's, including:

• Duplicate charges for the same billing period
• Charges made after you had already cancelled
• Charges for the wrong plan or amount

Other refund requests are reviewed case by case. If you believe a charge was made in error, contact us and we will review it with you.

4. How to Request a Refund

Email contact@sitecoi.com with the account email address, the charge amount, and the date it appeared on your statement. Refunds are issued to the original payment method through our payment processor and may take several business days to appear on your statement, depending on your bank.

5. Plan Changes

Upgrades or downgrades between plans take effect at the start of your next billing cycle. If you need to change plans mid-cycle, contact us and we will help.

6. Chargebacks

Please contact us before initiating a chargeback with your bank. Billing questions can almost always be resolved faster directly, and chargebacks filed without contacting us first may result in suspension of the account pending resolution.

7. Changes to This Policy

We may update this policy from time to time. The effective date above shows the current version, and material changes will be communicated in line with our Terms of Service.

8. Contact

Questions about billing, cancellation or refunds can be sent to contact@sitecoi.com

Vanguard Edge Solutions, operator of SiteCOI.